Refund policy

Refund & Return Policy

Thank you for shopping with us. We take pride in the quality of our products and aim to provide a smooth and satisfying experience. Please read the following policy carefully before placing your order.

Returns

Due to the nature of our products, all sales are final. We do not accept returns or exchanges. This policy is in place to ensure that every customer receives products that are fresh, untampered, and uncompromised.

Damaged or Incorrect Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 3 days of delivery. To help us resolve the issue promptly, include the following:

• Your order number

• A description of the issue

• Clear photos of the item(s), packaging, and shipping label

Once reviewed, we may offer a replacement, refund, or store credit, depending on the situation.

Refunds

If a refund is approved, it will be issued to your original payment method within 3–5 business days. Please allow additional time depending on your bank or payment provider.

Cancellations

We do not accept order cancellations under any circumstances. Once your order is placed, it is processed immediately to ensure timely shipping.

International Orders

International customers are responsible for any customs duties, VAT, or import taxes that may apply. We are not liable for delays caused by customs or local courier services. Orders refused due to unpaid fees are not eligible for refunds.

Contact

If you have any questions or concerns regarding your order, please contact us at:
Info@shopnomu.com